Making a PARACHUTE Critical Illness claim

Go back to help centre

Your financial security and peace of mind are important to us and we're here to help you every step of the way.

Ill octopus

How do I file a claim?

To make a claim, simply log into the PARACHUTE Member portal or contact PARACHUTE support.

The initial notice of claim must be submitted to the insurer within 30 days of the date of diagnosis. If such notice of claim is not provided within that time, the claim will not be invalidated if notice of claim is given as soon as reasonably possible.

Once your initial notice of claim is received and processed, you will be provided with additional forms, which must be completed by your physician and, if required, your specialist. These must be returned to the insurer within 90 days of the date of diagnosis.

For a claim to be payable:

  • The insurer must receive satisfactory evidence, including but not limited to medical evidence, documenting the insured person's diagnosis.
  • The diagnosis must be made by a physician, unless the policy requires that the diagnosis be made by a specialist. If the diagnosis is made outside of Canada, the insurer reserves the right to require the diagnosis be confirmed by a physician or specialist licensed and practising in Canada.
  • No policy exclusions or limitations can apply.

The insurer may determine a physical examination of the insured person by one or more physicians is necessary to assist in adjudicating the claim. If this is the case, the insurer will be responsible for any costs associated with the physical examinations. If the insured person refuses to be examined, the insurer may not be able to make a favourable decision in respect of the claim.

Who are claim payments made to?

If you or your spouse make a claim, the approved benefit is payable to the insured person. Benefits for a child are payable to you, the policyholder. If the insured person is no longer living at the time the payment is made, the benefit is payable to his or her estate.

Beneficiary designations for any benefits are not permitted under PARACHUTE Critical Illness policies, other than in Quebec.

What will the benefit amount be?

Benefit amounts are calculated as all or a portion of the insured person’s coverage amount. Coverage amounts are listed on your Summary of Coverage under "Face Amount".

Regular covered conditions are covered at 100% of the insured person's coverage amount. Early Diagnosis Benefit covered conditions are covered at 10% of the insured person's coverage amount. PARACHUTE Complete only.

Who should I contact about the status of my claim?

We're here to answer any questions you may have about claims and your PARACHUTE coverage. To get in touch, please visit our Contact Us page.

Will I have to pay taxes on my benefit amount?

No, PARACHUTE Critical Illness Insurance benefits are non-taxable.

Right to appeal

If all or any part of a claim is denied, the claimant may request a review of the denial within 6 months after receiving a notice of denial by writing to the insurer. The insurer will review the claim and the claimant’s written submissions, and will notify the claimant of its decision within a reasonable time upon receipt of all required information.

No legal action may be brought against the insurer within 60 days after proof of claim has been submitted, or after the time limit for bringing such an action set out in applicable legislation has expired.

Full definitions and benefit provisions can be found in the policy and all coverage is subject to the terms and conditions of the policy
Please confirm your preference